Align Customer Journeys with Capabilities

Learn how to connect customer experiences with business capabilities for enhanced alignment and efficiency.

Drive Digital Transformation with Business Architecture

Discover how to leverage business architecture to guide digital modernization initiatives and drive innovation.

Mitigate Regulatory and Risk Challenges

Explore how business architecture can help in addressing regulatory requirements and managing risks effectively.

About the Course

Welcome to Course 4 — Business Architecture in the Wild (CX, Digital, Risk). In this course, you will immerse yourself in the world of business architecture, focusing on customer experience, digital transformation, and regulatory/risk response. You will gain insights into aligning customer journeys, framing digital modernization, addressing regulatory/risk issues, and enhancing cross-functional alignment to reduce delivery risk.

About the Course Creator Prophetess Sophia Yolanda

Hi, I'm Prophetess Sophia Yolanda, the creator of this course. I have extensive experience in business architecture (30+ years) and have faced various challenges that have shaped my expertise. I am excited to share my knowledge with you and help you navigate the complexities of business architecture to achieve your goals.

Curriculum

5 Chapters · 8 Lessons

  1. 1

    MODULE 1 — Customer Experience Architecture: Linking Journeys, Value Streams & Capabilities

    1. Welcome to Business Architecture in Action Free preview
    2. 📚 Recommended Textbooks & Industry References Free preview
    3. (Included in full purchase)

      Key Concepts: Capabilities and Value Streams

  2. 2

    MODULE 2 — Digital Transformation Through the Lens of Target-State Capabilities

    1. (Included in full purchase)

      Improving Customer Experience

  3. 3

    MODULE 3 — Architectural Responses to Regulatory, Compliance & Risk Drivers

    1. (Included in full purchase)

      Measuring Success in Digital Transformation

  4. 4

    MODULE 4 — Enterprise Integration: Bringing CX, Digital & Risk Together in a Unified Story

    1. (Included in full purchase)

      Mitigating Risks through Cross-Functional Alignment

  5. 5

    BONUS MODULE 5 — Real-World Application Lab: “In-the-Wild” Architecture Scenarios

    1. (Included in full purchase)

      Tools and Techniques for Successful Collaboration

    2. (Included in full purchase)

      Journey Tool: AI-Powered Change Impact Mapper

Ready to Dive In?

Take the first step towards mastering business architecture and driving organizational success.

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